It's true when they say that things around the house will work better and last longer if you take care of them. If you keep your business's technology working smoothly, you'll save money in the long run. Locally managed IT support firms are a great way to achieve this.
Many problems can occur from outsourcing your IT support overseas. The communication breakdown is often due to time differences between countries. If a business has a server issue or the network goes down, sending an overseas employee an email or calling them at an odd time can be extremely frustrating—another reason businesses should use local companies.
Still not convinced? Here are several reasons why locally managed IT support is better for your business that might change your mind.
Why Locally-Managed IT Support is Better For Your Business
Reliable and Secure IT infrastructure
First, reliable and secure IT infrastructure is essential for any business that relies on technology to conduct its day-to-day operations. Outsourcing your IT support can compromise this infrastructure by taking control of your systems away from you. For example, if your current outsourced IT provider experiences an outage or goes out of business, you could lose access to your data or computer systems.
Local managed service providers are vested in keeping your network up and running smoothly. They have a vested interest in keeping you happy with their services, so they can continue to get referrals from you. This direct interest means they will be more likely to provide reliable and secure solutions than someone who is just trying to get you off their plate as quickly as possible.
Process and Cost-Effective Service
Second, the need for a process and cost-effective service is another key factor in outsourcing your IT needs. If you have ever worked with an outsourced provider before, you know they can provide excellent customer service one day and then become virtually non-existent the next. This outcome often happens due to communication issues or because the provider has too many clients.
Locally managed IT services solve these problems because they allow the technician to develop stronger relationships with their clients and spend more time learning about their specific needs. In addition, they will have direct access to all parts of your network, making it easier for them to monitor its performance and ensure that everything is running smoothly.
Improved Privacy and Security of your business' data
When you outsource your IT support to a third-party provider, you're essentially giving up control of your data to another company. That means they can access your network, view all the stored data, and even change it if they want to.
At times, this could be a good thing, like when you need help fixing an issue with your network or computer system. But what about when you don't? Locally managed IT support allows you to keep an eye on how technicians use your information, ensuring greater privacy and security for all of your customers' data.
Faster Accessibility for Problems and IT Support Emergencies
When you're outsourcing your IT support to another country or continent, it can take days or weeks to get an answer back from them when there's a problem with your network or systems. In fact, it sometimes takes so long that you might as well just wait until they get back.
However, when working with a locally managed IT company, your technicians are right in the same locale as you. So if anything goes wrong, they'll be able to respond immediately or at least within an hour or two.
When Should You Consider Locally Managed IT Support For Your Business?
Your Company is Experiencing Fast Growth
If your business has grown rapidly in recent years, you may have reached the point where remote IT support does not work as well as it used to. If this is the case, consider a locally managed IT support company and let them take care of all the technical issues from the beginning, or even manage your entire network.
When Remote IT Support Does Not Work
Remote IT support works best for small businesses that need only occasional help with their computers or networks. However, while remote IT support can be an effective way to reduce costs, it also means that there will be times when issues arise during off-hours when no one from the company is available to look into them until morning arrives.
If your business needs more hands-on assistance with its technology, it’s time to find an onsite technician who can provide more direct assistance with computer repair and maintenance.
When You’re Looking for Security and Privacy
Many businesses rely on their servers and networks for everything from e-commerce transactions to payroll processing. If something happens to your server or network, it could mean a disaster for your business. A locally managed system ensures that your data remains secure because it's being managed by someone who lives in the same area as you do — not someone who lives across the country or overseas as some outsourced providers do.
Finding a Locally Managed IT Support Company for Your Business
Say you’re searching for locally managed IT support for your business in Melbourne, for example. Whether your business is located in a major metropolitan area or within the boundaries of your hometown, it is just as important to find good IT support companies to help you manage your network.
But with so many options out there, how do you find the right one for your needs? Here are some tips for finding small business IT solutions in Melbourne – or anywhere else – that can help make sure your business stays online.
Start With Your Network
If you already have an IT provider, don't hesitate to ask them for recommendations. If not, ask your colleagues if they have any experience with local companies they'd recommend. Word-of-mouth recommendations are always the best way to choose a new service provider.
Once you have a list of potential providers, it's time to start researching them online! First, check their website and social media profiles to see what kind of company they are and what kind of services they offer.
Businesses have to evolve and grow, and they have to deal with the needs of a variety of different employees. They can't do that without great support. A locally managed IT service provider is your best bet for providing IT assistance to your business.